Non-transport
ActivitiesSERVICES
Non-transport
Activities
§ CSA Catering
The recognised high level of services provided by CSA Catering increased again in 1997, solidifying its position as a reliable catering supplier, able to meet the most demanding requirements of CSA passengers and other airline customers.
The average round-the-year meal production in the Catering department exceeded 7,000 meals a day, whilst on peak days, the number was nearly 10,000 produced meals. CSA Catering produced more than 2.6 million meals with choices exceeding 170 varieties. This represents a production increase of more than 16% as compared to 1996. Labour productivity expressed in the number of produced meals per month per Catering employee member showed a year-to-year increase of 23.6% and reached 665 meals. To support further development, a plan of partial reconstruction and modernisation of the operation has been formulated.§ Duty Free Sales
The turnover of duty free sales, both on board and in the duty free shops at Prague-Ruzyni airport, increased by nearly 31% as compared to 1996. New sales premises, with improved storage areas, widened the selection of offered goods.
The introduction of hand-held computers (HHC), part of the "computer on board" project, represented a quality step in the standard of services on board all CSA aircraft. Besides the enhancement of image, HHC system considerably speeds up and improves the sales process, resulting in increased receipts from Duty-Free sales on board. § CargoIn 1997, CSA continued to improve cargo services providing handling, storage and processing air cargo at CSA's own storage premises. In the second quarter of 1997, CSA Cargo concentrated on meeting growing customer demands, this initiative included extending daily working hours and streamlining procedures.
Another undisputed advantage for CSA Cargo, which sped up the delivery of goods to customers and increased the capacity of storage, was the introduction of "cages". Cages are closed independent storage areas which are leased to the four largest cargo handling companies. By the end of the year, a continuing improvement in safety, always an important factor, and protection of stored goods, utilizing amongst other methods CCTV (close circuit television) had been achieved.
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i n t h e O p e r a t i o n
o f P r a g u e A i r p o r t, C a r g o a n d M a i l i n 1 9 9 7 |
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